Terms

Welcome to Clara! These Terms of Service ("Terms") govern your access to and use of the services, websites, and applications provided by Clara AI, Inc. ("Clara AI," "Company," "we," "us," or "our") (collectively, the "Services"). Please read these Terms carefully before using our Services. By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1. Use of Services

Clara AI provides an intelligent scheduling assistant service that helps users manage their calendars and schedule meetings using artificial intelligence and natural language processing. You may use the Services only in compliance with these Terms and all applicable laws and regulations. You may not use the Services for any illegal or unauthorized purpose, nor may you, in the use of the Services, violate any laws in your jurisdiction.

You represent that you are at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

You acknowledge that the Services use artificial intelligence to generate scheduling communications and recommendations, and that AI-generated outputs may occasionally contain errors. Clara AI does not guarantee the accuracy, completeness, or reliability of any AI-generated content. You are responsible for reviewing and confirming any actions taken by the Clara assistant on your behalf.

We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

Service Availability

Clara AI will use commercially reasonable efforts to make the Services available in accordance with any service level terms specified in your subscription plan or order form. The Services may be temporarily unavailable for scheduled maintenance, which we will endeavor to provide advance notice of, or for unscheduled emergency maintenance. Clara AI shall not be liable for any service interruptions resulting from circumstances beyond our reasonable control.

2. Registration

To access certain features of the Services, you must register for an account. When you register, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify Clara AI immediately of any unauthorized use of your account or any other breach of security. Clara AI will not be liable for any loss or damage arising from your failure to comply with this section.

3. Responsibility for Content

You are solely responsible for all content, data, and information that you submit, upload, or transmit through the Services ("User Content"), including email content and calendar data shared with the Clara assistant. You represent and warrant that you have all necessary rights to submit such User Content and that such content does not violate any third-party rights or applicable laws.

Clara AI does not claim ownership of any User Content. By submitting User Content to the Services, you grant Clara AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving the Services. This license terminates when you delete your account or the applicable content, subject to any backup retention periods described in our Privacy Policy.

Your User Content may be processed by third-party artificial intelligence providers in order to deliver the Services. Clara AI does not use your User Content to train proprietary machine learning models, and our agreements with third-party AI providers prohibit them from using your data submitted through their APIs to train or improve their models.

4. Ownership

The Services, including all content, features, and functionality, are owned by Clara AI, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms do not grant you any right, title, or interest in the Services, others' content in the Services, Clara AI trademarks, logos, or other brand features. You may not copy, modify, distribute, sell, or lease any part of the Services or included software, nor may you reverse engineer or attempt to extract the source code of that software.

Third-Party Services

The Services integrate with third-party platforms, including Google Workspace and Microsoft 365, to access your calendar and email data. Your use of these third-party services is governed by their respective terms of service and privacy policies. Clara AI is not responsible for the availability, accuracy, or content of any third-party services.

You are responsible for ensuring that your use of the Services in connection with third-party platforms complies with the terms and policies of those platforms. Clara AI reserves the right to modify or discontinue integrations with third-party services at any time.

5. User Conduct

You agree not to engage in any of the following prohibited activities:

  • Copying, distributing, or disclosing any part of the Services in any medium
  • Using any automated system, including robots, spiders, or scrapers, to access the Services
  • Transmitting spam, chain letters, or other unsolicited communications
  • Attempting to interfere with or compromise the system integrity or security of the Services
  • Collecting or harvesting any personally identifiable information from the Services
  • Using the Services for any commercial solicitation purposes without authorization
  • Impersonating another person or entity or misrepresenting your affiliation with a person or entity
  • Violating any applicable laws or regulations

Acceptable Use of AI Services

In addition to the general user conduct requirements above, you agree not to use the Clara AI assistant to:

  • Send deceptive, fraudulent, or misleading communications to third parties
  • Impersonate the Clara assistant as a human being when communicating with third parties who are not aware they are interacting with an AI-assisted service
  • Attempt to extract, reverse engineer, or probe the underlying AI models or prompts used by the Services
  • Use the Services to process data subject to heightened regulatory requirements (such as HIPAA-protected health information or data subject to ITAR) without a separate written agreement with Clara AI
  • Deliberately input content designed to produce harmful, abusive, or illegal outputs from the AI assistant

6. Investigations

Clara AI reserves the right (but not the obligation) to investigate and/or take appropriate action against you in our sole discretion if you violate these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your User Content, terminating your account, and/or reporting you to law enforcement authorities.

7. Fees and Purchase Terms

Some aspects of the Services may be provided for a fee. You agree to pay all fees associated with your use of such Services in accordance with the pricing and payment terms presented to you at the time of purchase. All fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. Clara AI reserves the right to change its prices upon thirty (30) days' prior notice to you.

If you purchase a subscription, your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us at support@claralabs.com. Cancellation will take effect at the end of your current billing period.

Unpaid invoices are subject to a finance charge of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) on any outstanding balance, plus all expenses of collection, including reasonable attorneys' fees. You shall be responsible for all taxes associated with the Services, other than taxes based on Clara AI's net income.

8. Indemnification

You agree to indemnify, defend, and hold harmless Clara AI, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or relating to your use of the Services, your violation of these Terms, or your violation of any rights of another party.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CLARA AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLARA AI, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES.

IN NO EVENT SHALL CLARA AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO CLARA AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

11. Remedies

You acknowledge that any breach of these Terms may cause irreparable harm to Clara AI for which monetary damages would be inadequate. Accordingly, in addition to any other remedies available at law or in equity, Clara AI shall be entitled to seek injunctive relief to enforce these Terms without the necessity of posting bond or proving actual damages.

12. Term and Termination

These Terms will remain in effect until terminated by you or Clara AI. You may terminate your account at any time by contacting us at support@claralabs.com or through your account settings. Clara AI may terminate or suspend your account and access to the Services at any time, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Services will immediately cease. We will handle your data in accordance with our Privacy Policy, including the data retention and deletion practices described therein. You may request a copy of your data prior to termination by contacting privacy@claralabs.com.

All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in San Francisco, California, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.

14. General Provisions

These Terms constitute the entire agreement between you and Clara AI regarding the Services and supersede all prior agreements and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Clara AI's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without Clara AI's prior written consent. Clara AI may assign its rights and obligations under these Terms without restriction.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any questions or concerns regarding these Terms should be directed to support@claralabs.com.

Changes to These Terms

Clara AI may revise these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Services at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and may terminate your account.